Remote Health Data Support Specialist

Datavant; Montgomery (AL); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a customer service representative to handle telephone inquiries, release of information requests, and data entry tasks within a healthcare data environment. You will document interactions, follow procedures, and maintain strict confidentiality while delivering high-quality service.

The role requires a high school diploma, friendly communication, multi-line phone experience, MS-Office proficiency, and familiarity with HIPAA.

Qualifications

• High school diploma or equivalent from an accredited institute.
• Friendly, professional communication and customer service skills.
• Experience with a multi-line phone system required; MS-Office proficiency is beneficial.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims or editing documents.
• Must stay organized with strong attention to detail.
• Must pass HIPAA introductory exam annually and ROI Certification with 85%+, per policy.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent customer service.
• Handle release of information calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries via phone, email or written correspondence.
• Document calls, inquiries and resolutions in the system.
• Follow department and site procedures and meet productivity and quality targets.
• Maintain confidentiality and professionalism; communicate with coworkers and management.
• Schedule from Sunday to Thursday, 3pm–11:30pm EST; holidays required.
• Adhere to policies and participate in trainings as directed.
• Ensure attendance and punctuality; perform other duties as assigned.

Skills

Friendly, professional communication

Multi-line phone system experience

MS-Office proficiency

Data Entry experience

Healthcare/ HIPAA knowledge

Education

High school diploma or equivalent

Tools

MS-Office

Job description

Datavant is seeking a customer service representative to handle telephone inquiries, release of information requests, and data entry tasks within a healthcare data environment. You will document interactions, follow procedures, and maintain strict confidentiality while delivering high-quality service.

The role requires a high school diploma, friendly communication, multi-line phone experience, MS-Office proficiency, and familiarity with HIPAA.