Remote Healthcare Data Support Specialist (HIPAA)

Datavant; City of Albany (NY); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a detailed, customer-service oriented individual to handle telephone inquiries and release of information with high accuracy. The role emphasizes HIPAA compliance, data entry, and using MS Office in a fast-paced healthcare environment.

This remote-capable position requires maintaining confidentiality and professional communication, with regular hours Monday to Friday and a focus on meeting productivity and quality expectations.

Qualifications

• High school diploma or equivalent (Accredited Institute).
• Friendly, professional communication and good customer service skills.
• Experience with multi-line phone system; MS Office at intermediate/advanced level helpful with ~1 year experience.

Responsibilities

• Answer and conduct business on the telephone with excellent customer service.
• Provide accurate and timely release of information by phone.
• Review, research, resolve and respond to inquiries via phone, email, or written correspondence.
• Document all calls and resolutions in the software system used by the company.
• Adhere to department and site processes and maintain productivity and quality standards.
• Maintain confidentiality and professional rapport with coworkers and management.

Skills

Customer service

Multi-line phone system

Attention to detail

Professional communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Datavant is seeking a detailed, customer-service oriented individual to handle telephone inquiries and release of information with high accuracy. The role emphasizes HIPAA compliance, data entry, and using MS Office in a fast-paced healthcare environment.

This remote-capable position requires maintaining confidentiality and professional communication, with regular hours Monday to Friday and a focus on meeting productivity and quality expectations.