Remote Healthcare Data Support Specialist

Datavant; Cheyenne (WY); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is hiring for a customer service role designed to support healthcare data processes and privacy standards. The employee will handle calls, emails and written inquiries, document interactions in our software, and uphold confidentiality and professionalism in all client and internal communications.

The position operates Monday through Friday, 8:00am–4:30pm PST, and requires strong organizational skills, attention to detail, and a familiarity with MS-Office.

Qualifications

• High school diploma or equivalent.
• Experience with multi-line phone systems is required.
• MS-Office at intermediate/advanced level.

Responsibilities

• Answer telephone inquiries with excellent customer service.
• Handle release of information requests by phone.
• Research and respond to inquiries via phone, email, or written correspondence.
• Document calls and resolutions in software systems.
• Follow department procedures and maintain productivity/quality standards.
• Maintain confidentiality and professional rapport with coworkers and management.
• Attend trainings and meetings as directed.
• Maintain attendance as scheduled.
• Perform other duties as assigned.

Skills

Customer service

Phone system

MS Office

Data entry

Medical records

HIPAA training

Communication

Attention to detail

Education

High school diploma

Tools

Multi-line phone system

Job description

Datavant is hiring for a customer service role designed to support healthcare data processes and privacy standards. The employee will handle calls, emails and written inquiries, document interactions in our software, and uphold confidentiality and professionalism in all client and internal communications.

The position operates Monday through Friday, 8:00am–4:30pm PST, and requires strong organizational skills, attention to detail, and a familiarity with MS-Office.