Remote Healthcare Data Support Specialist

Datavant; Hagåtña (GU); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a dedicated Customer Service representative to handle telephone inquiries, document interactions, and maintain HIPAA compliance. The role requires strong communication, attention to detail, and ability to work in a fast-paced environment.

Responsibilities include answering calls, processing information requests, and ensuring timely responses while upholding confidentiality and company policies.

Qualifications

• High school diploma or equivalent.
• Friendly, professional communication and strong customer service skills.
• Experience with multi-line phone system; MS-Office proficiency.
• Experience in data entry, medical records, health care or claims processing is a plus.
• Strong organizational skills and attention to detail.
• Must pass annual HIPAA exam.
• Must take ROI certification course within 90 days with 85%+.

Responsibilities

• Answer and conduct business on the telephone with excellent Customer Service.
• Handle release of information related calls accurately and timely.
• Research and resolve inquiries from phone, email, or mail.
• Document calls and resolutions in our software systems.
• Follow department processes and maintain productivity and quality standards.
• Maintain confidentiality and professionalism with co-workers and management.
• Attend mandatory trainings and keep a good attendance record.
• Perform other duties as assigned.

Skills

Customer service

Phone system

MS Office

Attention to detail

Organizational skills

HIPAA exam

ROI certification

Education

High school diploma

Tools

MS Office

Job description

Datavant is seeking a dedicated Customer Service representative to handle telephone inquiries, document interactions, and maintain HIPAA compliance. The role requires strong communication, attention to detail, and ability to work in a fast-paced environment.

Responsibilities include answering calls, processing information requests, and ensuring timely responses while upholding confidentiality and company policies.