Remote Healthcare Data Support Specialist

Datavant; Cheyenne (WY); Remoto; USD 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

Datavant is seeking a customer-service oriented professional to handle phone and email inquiries, maintain confidentiality, and document interactions in our software systems. The role requires strong communication, data-entry accuracy, and adherence to HIPAA and ROI certification requirements.

Shift is Tue-Sat 3:00PM-11:30PM EST with holidays required. Remote work is supported with necessary internet and environment conditions; we emphasize equal opportunity and compliance with safety and

Competenze

• High school diploma or equivalent from an Accredited Institute recognized by the State Dept. of Education.
• Friendly, professional manner of communication. Good customer service skills.
• Experience with multi-line phone system; intermediate/advanced MS-Office; one year experience would be beneficial.
• Experience in data entry, medical records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual Introductory HIPAA examination.
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
• Post-offer health screenings and vaccines may be required; exemptions reviewed case-by-case by HR.

Mansioni

• Answer and conduct business on the telephone while maintaining excellent Customer Service.
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Tues-Sat 3:00PM-11:30PM EST. Holidays required.
• Maintain confidentiality and professional rapport with coworkers and management.

Conoscenze

Customer service

Communication skills

Organizational skills

Attention to detail

HIPAA knowledge

Data entry

Formazione

High school diploma or equivalent

Strumenti

MS Office

Descrizione del lavoro

Datavant is seeking a customer-service oriented professional to handle phone and email inquiries, maintain confidentiality, and document interactions in our software systems. The role requires strong communication, data-entry accuracy, and adherence to HIPAA and ROI certification requirements.

Shift is Tue-Sat 3:00PM-11:30PM EST with holidays required. Remote work is supported with necessary internet and environment conditions; we emphasize equal opportunity and compliance with safety and