Remote Healthcare Data Support Specialist

Datavant; Augusta (ME); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant, a data collaboration platform for healthcare, is seeking a Customer Support Representative. You will handle phone inquiries, release-of-information requests, and written correspondence while upholding privacy and quality standards.

Requirements include a high school diploma, friendly communication, multi-line phone experience, and MS-Office proficiency. HIPAA certification and a 90-day ROI course are part of onboarding.

Qualifications

• High school diploma or equivalent from an accredited institute.
• Friendly, professional communication and strong customer service skills.
• Experience with a multi-line phone system; MS-Office proficiency.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims processing or proofreading.
• Stay organized with strong attention to detail.
• Pass annual HIPAA exam and 90-day ROI certification.
• Vaccination/testing requirements may apply depending on client and state.

Responsibilities

• Answer and conduct business on the telephone with excellent customer service.
• Answer release of information related calls accurately and timely.
• Review, research, resolve, and respond to inquiries via phone, email, or written correspondence.
• Document calls and resolutions in software systems.
• Follow department or site procedures and meet productivity and quality targets.
• Maintain confidentiality and professional rapport with colleagues and management.
• Work Mon–Fri 8:00am–4:30pm PST; remote work eligibility with internet access.
• Attend mandatory trainings and maintain attendance records.
• Perform other duties as assigned.

Skills

Customer service

Friendly communication

Organizational skills

Attention to detail

HIPAA awareness

Education

High school diploma

Tools

MS-Office

Job description

Datavant, a data collaboration platform for healthcare, is seeking a Customer Support Representative. You will handle phone inquiries, release-of-information requests, and written correspondence while upholding privacy and quality standards.

Requirements include a high school diploma, friendly communication, multi-line phone experience, and MS-Office proficiency. HIPAA certification and a 90-day ROI course are part of onboarding.