Remote Health Data Support Specialist

Datavant; Juneau (AK); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant is a data collaboration platform dedicated to healthcare data security and accessibility. This role focuses on answering calls and inquiries, maintaining accurate records, and upholding HIPAA standards while delivering high-quality customer service.

You will handle a multi-line phone system, document interactions in our software, and work Sun–Thu 3pm–11:30pm EST with some holiday coverage. Strong MS-Office skills and attention to detail are essential.

Qualifications

• Friendly, professional communication.
• Good customer service skills.
• Experience with multi-line phone system is required.
• Knowledge of MS-Office at intermediate/advanced level.

Responsibilities

• Answer and conduct business on the telephone with excellent customer service.
• Respond to inquiries by telephone, email or written correspondence.
• Document calls and resolutions in our software systems.
• Meet productivity and quality assurance expectations.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

MS-Office

Multi-line phone system

Job description

Datavant is a data collaboration platform dedicated to healthcare data security and accessibility. This role focuses on answering calls and inquiries, maintaining accurate records, and upholding HIPAA standards while delivering high-quality customer service.

You will handle a multi-line phone system, document interactions in our software, and work Sun–Thu 3pm–11:30pm EST with some holiday coverage. Strong MS-Office skills and attention to detail are essential.