Remote Healthcare Data Support Specialist

Datavant; Atlanta (GA); Presencial; USD 21.000 - 25.000; Jornada completa

Descripción de la vacante

Datavant is seeking a customer service-focused professional to handle telephone inquiries, release-of-information requests, and maintain detailed documentation across our healthcare data platform. The role requires a high school diploma, strong communication skills, and familiarity with MS-Office and multi-line phones.

Schedule is Sun–Thu, 3:00 PM–11:30 PM EST with holiday coverage, and HIPAA/ROI certifications are required.

Formación

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
• Friendly, professional manner of communication. Good customer service skills.
• Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
• Ability to stay organized while working quickly. Strong attention to detail is also required.

Responsabilidades

• Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Schedule -- Sun-Thurs 3pm-11:30pm EST. Holidays required.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled.
• Performs other duties as assigned. What you will bring to the table:

Conocimientos

Customer service

Telephone handling

MS Office

Data entry

Attention to detail

Educación

High school diploma or equivalent

Descripción del empleo

Datavant is seeking a customer service-focused professional to handle telephone inquiries, release-of-information requests, and maintain detailed documentation across our healthcare data platform. The role requires a high school diploma, strong communication skills, and familiarity with MS-Office and multi-line phones.

Schedule is Sun–Thu, 3:00 PM–11:30 PM EST with holiday coverage, and HIPAA/ROI certifications are required.