Healthcare Data Support Specialist (Remote)

Datavant; Lansing (MI); Remote; USD 21.000 - 25.000; Vollzeit

Zusammenfassung

Datavant is hiring for a customer service role focused on telephone inquiries, information release requests, and accurate documentation. You will maintain HIPAA compliance, use MS Office, and ensure prompt resolution of inquiries.

The position requires fast, organized work with strong attention to detail and confidentiality. Training includes HIPAA and ROI certification, with a Monday–Friday 8:00am–4:30pm PST schedule.

Qualifikationen

• High school diploma or equivalent from an accredited institute.
• Friendly, professional communication and customer service skills.
• Experience with a multi-line phone system; proficiency in MS Office.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims or proofreading.
• Organized, detail-oriented and able to work quickly.
• Willing to take HIPAA exam annually and ROI certification with 85%+ score.

Aufgaben

• Answer calls and inquiries with excellent customer service.
• Handle release of information telephone calls accurately and timely.
• Review, research, and respond to inquiries via phone, email, or mail.
• Document calls and resolutions in our software systems in detail.
• Follow department processes and meet productivity and quality targets.
• Maintain confidentiality and professional rapport with coworkers and managers.
• Work Mon-Fri 8:00am-4:30pm PST and adhere to policies.
• Attend mandatory trainings and maintain attendance as scheduled.

Kenntnisse

Phone system

MS Office

Data entry

Customer service

HIPAA knowledge

Communication skills

Attention to detail

Ausbildung

High school diploma

Tools

Multi-line phone system

Data entry software

MS Office Suite

Jobbeschreibung

Datavant is hiring for a customer service role focused on telephone inquiries, information release requests, and accurate documentation. You will maintain HIPAA compliance, use MS Office, and ensure prompt resolution of inquiries.

The position requires fast, organized work with strong attention to detail and confidentiality. Training includes HIPAA and ROI certification, with a Monday–Friday 8:00am–4:30pm PST schedule.