Remote Health Data Support Specialist

Datavant; Trenton (NJ); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a customer-focused receptionist/administrative support role to provide telephone-based service and information release processing. You will document interactions and maintain accuracy in our software systems while upholding HIPAA-related privacy standards.

The position requires a high school diploma, strong communication skills, and experience with multi-line phones and MS Office. Work schedule is Sun–Thu, 3:00 PM–11:30 PM EST, with holiday coverage.

Qualifications

• Experience delivering excellent customer service over the phone and email.
• Familiarity with multi-line phone systems and basic computer skills.
• Ability to enter data accurately into software systems and review documents for accuracy.
• Experience handling medical records or healthcare information preferred.
• Understanding of healthcare terminology and privacy requirements helpful.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Schedule -- Sun-Thurs 3pm-11:30pm EST. Holidays required.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled.
• Performs other duties as assigned. What you will bring to the table:

Skills

Customer service

Multi-line phone system

Data entry

Medical records

Healthcare knowledge

Proofreading

Education

High school diploma

Tools

MS Office

Job description

Datavant is seeking a customer-focused receptionist/administrative support role to provide telephone-based service and information release processing. You will document interactions and maintain accuracy in our software systems while upholding HIPAA-related privacy standards.

The position requires a high school diploma, strong communication skills, and experience with multi-line phones and MS Office. Work schedule is Sun–Thu, 3:00 PM–11:30 PM EST, with holiday coverage.