Remote Healthcare Data Support Specialist

Datavant; Austin (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a dedicated customer service specialist in the healthcare data space. You will answer calls, manage information requests, document interactions, and ensure strict HIPAA compliance within our secure data environment.

The role requires a high school diploma, multi-line phone experience, MS Office proficiency, and strong organizational skills. Training includes HIPAA exams and ROI certification; shift coverage includes nights Sun-Wed 10pm–9am EST with holiday requirements.

Qualifications

• High school diploma or equivalent from an Accredited Institute recognized by the State Dept. of Education.
• Experience with a multi-line phone system is required.
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level; one year experience would be beneficial.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and proofreading/editing documents.
• Ability to stay organized while working quickly; strong attention to detail.
• Passing annual HIPAA examination; testing is conducted annually.
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service.
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries via telephone, email or written correspondence.
• Document all calls, inquiries and resolutions in the software systems.
• Follow department and site processes and procedures.
• Meet and maintain productivity and quality assurance expectations.
• Maintain confidentiality and professional rapport with coworkers and management.
• Maintain communication with staff regarding problems or incidents.

Skills

Customer service

Phone system

MS Office

Attention to detail

Organization

Communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Datavant is seeking a dedicated customer service specialist in the healthcare data space. You will answer calls, manage information requests, document interactions, and ensure strict HIPAA compliance within our secure data environment.

The role requires a high school diploma, multi-line phone experience, MS Office proficiency, and strong organizational skills. Training includes HIPAA exams and ROI certification; shift coverage includes nights Sun-Wed 10pm–9am EST with holiday requirements.