Remote Healthcare Data Support Specialist

Datavant; Trenton (NJ); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is hiring for a customer service role focused on releasing information and handling inquiries with a strong emphasis on HIPAA compliance. You will manage calls, emails, and written correspondence, documenting details in our software systems while maintaining confidentiality and professionalism.

The position follows a 8:00am–4:30pm Pacific schedule and supports remote work with required internet access.

Qualifications

• High school diploma or equivalent from an accredited institute recognized by the state Department of Education.
• Experience with multi-line phone systems and basic computer proficiency.
• Knowledge of MS-Office applications and medical records processes.
• Experience in healthcare data handling, HIPAA compliance, and insurance-related documentation.

Responsibilities

• Answer and conduct business on the telephone with excellent customer service.
• Answer release of information related calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries via telephone, email or written correspondence.
• Document calls, inquiries and resolutions in the software system.
• Follow department and site procedures and meet productivity and quality targets.
• Maintain confidentiality and professional rapport with coworkers and management.
• Adhere to training and attend mandatory sessions; maintain attendance.
• Work hours: Mon–Fri 8:00am–4:30pm PST.
• Ensure compliance with company policies and vaccination-related requirements as applicable.

Skills

Professional communication

Multi-line phone system

Data Entry

MS-Office

Medical Records

HIPAA knowledge

Education

High school diploma or equivalent

Tools

MS-Office

Job description

Datavant is hiring for a customer service role focused on releasing information and handling inquiries with a strong emphasis on HIPAA compliance. You will manage calls, emails, and written correspondence, documenting details in our software systems while maintaining confidentiality and professionalism.

The position follows a 8:00am–4:30pm Pacific schedule and supports remote work with required internet access.