Remote Healthcare Customer Service Supervisor

Cambia Health Solutions, Inc.; Little Rock (AR); À distance; USD 61 000 - 78 000; Plein temps

Avantages offerts par ce poste

Work from home options

Medical, dental and vision coverage

Paid time off

401(k) with company match

Wellness programs

Parental leave

Résumé du poste

Cambia Health Solutions, Inc. is seeking a Supervisor for Customer Service to lead high-volume call center teams and coach staff toward service excellence.

You will guide education, cross-serving of products, and first-contact resolution while promoting a culture of servant leadership. Ideal candidates have a track record of supervising teams, strong communication skills, and knowledge of the health insurance landscape.

Qualifications

• Bachelor's degree.
• Three years of experience in a production environment, preferably in the health care industry.
• Demonstrated leadership or supervisory experience.
• Equivalent combination of education and experience may be considered.

Responsabilités

• Assign and prioritize work, set goals, coordinate daily team activities, and communicate regularly through coaching and team meetings.
• Monitor performance to ensure productivity, customer satisfaction, and quality standards are met.
• Coach and develop employees, oversee training, conduct performance reviews, and manage hiring and retention.
• Act as a resource for staff and partners, remove barriers, and address escalated calls through closure.
• Develop productivity and quality standards and participate in compliance and process-improvement efforts.
• Lead cross-functional projects by translating requirements and guiding the team toward goals.

Connaissances

Call center leadership

Insurance knowledge

Analytical skills

Team leadership

Communication skills

Formation

Bachelor's degree

Description du poste

Cambia Health Solutions, Inc. is seeking a Supervisor for Customer Service to lead high-volume call center teams and coach staff toward service excellence.

You will guide education, cross-serving of products, and first-contact resolution while promoting a culture of servant leadership. Ideal candidates have a track record of supervising teams, strong communication skills, and knowledge of the health insurance landscape.