Remote Customer Service Supervisor – Healthcare

Cambia Health Solutions, Inc.; Oregon; Hybride; USD 60 000 - 98 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

401(k) with company match

Generous paid time off

12 holidays

Parental leave

Résumé du poste

Cambia Health Solutions, Inc. is seeking a Customer Service Supervisor to lead call center teams across multiple states, coaching staff to deliver excellent service and first-contact resolution.

You will drive productivity, quality, and cross-service support while ensuring timely issue resolution and staff development. Ideal candidates have leadership experience in a high-volume setting, healthcare familiarity, and strong communication skills.

Qualifications

• Bachelor's degree required.
• Three years in a production environment, preferably healthcare.
• Demonstrated leadership or supervisory experience.
• Equivalent combination of education and experience considered.

Responsabilités

• Assign and prioritize work; set goals and coordinate team activities.
• Monitor performance to meet production, quality, and service targets.
• Coach, train, and assess staff; manage hiring and retention.
• Escalate issues as needed and collaborate across departments.
• Support compliance and continuous improvement initiatives.

Connaissances

Lead teams

High-volume calls

Performance management

Cross-location supervision

Analytical skills

AI tools usage

Formation

Bachelor's degree

Outils

AI tools

Description du poste

Cambia Health Solutions, Inc. is seeking a Customer Service Supervisor to lead call center teams across multiple states, coaching staff to deliver excellent service and first-contact resolution.

You will drive productivity, quality, and cross-service support while ensuring timely issue resolution and staff development. Ideal candidates have leadership experience in a high-volume setting, healthcare familiarity, and strong communication skills.