Remote Healthcare Customer Service Supervisor

Cambia Health Solutions, Inc.; Accident (MD); Remoto; USD 68.000 - 87.000; Tempo integral

Resumo da vaga

Cambia Health Solutions, Inc. is seeking a Supervisor - Customer Service to lead high-volume call center teams serving members and providers. You will coach staff, drive first-contact resolution, and promote cross-serving of products to improve customer journeys.

This role emphasizes servant leadership, performance coaching, and collaboration across departments to remove barriers while ensuring service excellence. A bachelor’s degree and healthcare industry experience are preferred.

Qualificações

• Bachelor’s degree.
• Three years of experience in a production environment, preferably in the health care industry.
• Demonstrated leadership or supervisory experience.
• Equivalent combination of education and experience may be considered.

Responsabilidades

• Assign and prioritize work, set goals, coordinate daily team activities, and communicate regularly through in-the-moment coaching, one-on-one conversations, and team meetings.
• Monitor individual and team performance to ensure production, customer satisfaction, quality, call accuracy, and cross-serve goals are met in accordance with department standards, medical policy, guidelines, and company timelines.
• Coach and develop employees, oversee training, assess development needs, complete performance reviews, and manage hiring, counseling, retention, and other people-management responsibilities.
• Act as a resource for staff and partners, escalate issues appropriately, collaborate across departments to remove barriers, and demonstrate servant leadership by handling escalated member or provider calls through closure.
• Help develop productivity and quality standards, participate in compliance audits, report findings, and ensure team participation in MTM, URAC, and other compliance requirements.
• Identify and implement continuous improvement opportunities and lead special, division, or process-improvement projects that may require data tracking, analysis, and presentations to departmental leadership.

Conhecimentos

Leadership

Call center

Analytical skills

Communication

AI tools

Formação

Bachelor’s degree

Descrição da vaga

Cambia Health Solutions, Inc. is seeking a Supervisor - Customer Service to lead high-volume call center teams serving members and providers. You will coach staff, drive first-contact resolution, and promote cross-serving of products to improve customer journeys.

This role emphasizes servant leadership, performance coaching, and collaboration across departments to remove barriers while ensuring service excellence. A bachelor’s degree and healthcare industry experience are preferred.