Remote Health Care Customer Service Supervisor

Cambia Health Solutions, Inc.; Portland (OR); Remote; USD 68,000 - 87,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) matching

Parental leave (up to 12 weeks)

Job summary

Cambia Health Solutions, Inc. is seeking a Customer Service Supervisor to lead call center teams serving health plan members and providers.

You will coach staff, drive first-contact resolution, and ensure service quality while supporting cross-service of products in a remote-capable environment. You will build a high-performing team, develop productivity and quality standards, and participate in compliance and continuous improvement initiatives, collaborating across departments to remove

Qualifications

• Bachelor’s degree required.
• 3 years of experience in a production environment, preferably in health care.
• Demonstrated leadership or supervisory experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Assign and prioritize work, set goals, coordinate daily team activities, and communicate regularly through coaching and team meetings.
• Monitor performance to meet production, customer satisfaction, quality, call accuracy, and cross-serve goals.
• Coach and develop employees, oversee training, conduct performance reviews, and manage hiring and retention.

Skills

Call center leadership

High-volume environment

Analytical skills

Remote team leadership

AI tools knowledge

Education

Bachelor’s degree

Job description

Cambia Health Solutions, Inc. is seeking a Customer Service Supervisor to lead call center teams serving health plan members and providers.

You will coach staff, drive first-contact resolution, and ensure service quality while supporting cross-service of products in a remote-capable environment. You will build a high-performing team, develop productivity and quality standards, and participate in compliance and continuous improvement initiatives, collaborating across departments to remove