Remote Customer Service Supervisor – Healthcare

Cambia Health Solutions, Inc.; Saint Paul (MN); A distancia; USD 68.000 - 87.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

WFH options

Descripción de la vacante

Cambia Health Solutions, Inc. is seeking a Customer Service Supervisor to lead a high-volume call center serving health plan members and providers. You will coach teams toward first-contact resolution and service excellence while supporting cross-functional education and appropriate cross-serving of products.

As a people leader, you will learn and grow, guide staff across remote and regional locations, and drive continuous improvement in service quality, efficiency, and member experience.

Formación

• Bachelor's degree required.
• Three years of experience in a production environment, preferably healthcare.
• Demonstrated leadership or supervisory experience.
• Equivalent combination of education and experience may be considered.

Responsabilidades

• Assign and prioritize work, set goals, coordinate daily team activities, and coach teams through in-the-moment feedback.
• Monitor performance to ensure production, customer satisfaction, quality, and timely resolutions.
• Coach, train, and conduct performance reviews; manage hiring, counseling, retention, and related duties.
• Serve as a resource; collaborate across departments to remove barriers and resolve escalated calls.
• Contribute to compliance audits, report findings, and support MTM/URAC requirements.
• Lead continuous improvement projects and present data-driven recommendations to leadership.
• Provide direction and foster a positive experience that helps people flourish.

Conocimientos

Leadership

Call center

High-volume calls

Insurance knowledge

Analytical skills

Team development

Written communication

AI tools

Educación

Bachelor's degree

Descripción del empleo

Cambia Health Solutions, Inc. is seeking a Customer Service Supervisor to lead a high-volume call center serving health plan members and providers. You will coach teams toward first-contact resolution and service excellence while supporting cross-functional education and appropriate cross-serving of products.

As a people leader, you will learn and grow, guide staff across remote and regional locations, and drive continuous improvement in service quality, efficiency, and member experience.