Remote Healthcare Customer Service Supervisor

GrubHub Inc.; Minnesota; Hybride; USD 68 000 - 87 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

Paid time off

401(k) match

Parental leave (up to 12 weeks)

Wellness programs

Employee assistance fund

Commuting/parking benefits

Résumé du poste

Cambia Health Solutions is seeking a Supervisor – Customer Service to lead high‑volume call center teams serving health plan members and providers. You will coach staff, drive first-contact resolution, and ensure service quality and adherence to policies while enabling cross‑department collaboration to remove barriers.

As a people leader, you will develop talent, manage performance, and oversee training, hiring, and retention.

Qualifications

• Bachelor's degree.
• Three years of experience in a production environment, preferably in the health care industry.
• Demonstrated leadership or supervisory experience.
• Equivalent combination of education and experience may be considered.

Responsabilités

• Assign and prioritize work, set goals, coordinate daily team activities.
• Monitor performance to ensure production, customer satisfaction, quality, and timelines.
• Coach and develop employees, oversee training, performance reviews, and retention.
• Act as resource, remove barriers, and handle escalated member/provider calls through closure.
• Identify continuous improvement opportunities and lead project work with data analysis.
• Participate on project teams, translating business requirements and guiding cross‑department initiatives.

Connaissances

High-volume call center

Leadership

Analytical skills

Communication skills

AI tools experience

Formation

Bachelor's degree

Outils

AI tools

Description du poste

Cambia Health Solutions is seeking a Supervisor – Customer Service to lead high‑volume call center teams serving health plan members and providers. You will coach staff, drive first-contact resolution, and ensure service quality and adherence to policies while enabling cross‑department collaboration to remove barriers.

As a people leader, you will develop talent, manage performance, and oversee training, hiring, and retention.