Remote Customer Service Supervisor – Lead High-Impact Support

Cambia Health Solutions, Inc.; United States; À distance; USD 68 000 - 87 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(k) with company match

Paid parental leave

Wellness programs

Employee Assistance Fund

Paid holidays

Commuting benefits

Résumé du poste

Cambia Health Solutions, Inc. is seeking a Customer Service Supervisor to lead high-volume call center teams, coach staff, and drive first-contact resolution for members and providers.

The role emphasizes servant leadership, cross-functional collaboration, and process improvement across remote and in-office settings. Ideal candidates bring healthcare insurance knowledge, strong communication, and a track record of elevating service quality while aligning with regulatory guidelines.

Qualifications

• Bachelor’s degree required.
• Three years of experience in a production environment, preferably in health care.
• Demonstrated leadership or supervisory experience.
• Equivalent combination of education and experience may be considered.

Responsabilités

• Assign and prioritize work, set goals, coordinate daily team activities, and coach through 1:1s and team meetings.
• Monitor performance to meet production, customer satisfaction, quality, and timelines per standards.
• Coach and develop employees, oversee training, conduct performance reviews, and manage hiring and retention.
• Act as a resource across departments, remove barriers, and handle escalated calls through closure.
• Develop productivity and quality standards, participate in audits, and ensure compliance requirements are met.
• Lead continuous improvement projects with data analysis and presentations to leadership.
• Participate in project teams, translate business requirements, and foster a positive, flourishing team environment.

Connaissances

Leadership

High-volume call center

Healthcare insurance knowledge

Analytical skills

Coaching & training

AI tools & productivity

Communication

Formation

Bachelor’s degree

Outils

AI tools

Description du poste

Cambia Health Solutions, Inc. is seeking a Customer Service Supervisor to lead high-volume call center teams, coach staff, and drive first-contact resolution for members and providers.

The role emphasizes servant leadership, cross-functional collaboration, and process improvement across remote and in-office settings. Ideal candidates bring healthcare insurance knowledge, strong communication, and a track record of elevating service quality while aligning with regulatory guidelines.