Remote Health Care Customer Service Supervisor

Cambia Health Solutions, Inc.; Heber (UT); Remote; USD 68,000 - 87,000; Full time

Benefits offered by this job

401(k) with company match

Health benefits

Paid time off

Remote work options

Job summary

Cambia Health Solutions, Inc. is seeking a Customer Service Supervisor to lead high‑volume call center teams serving members and providers, coaching staff toward excellent service and supporting first-contact resolution and education across products.

The role emphasizes servant leadership, team development, and cross-department collaboration to remove barriers and escalate issues when needed. Remote work options are available with pay ranges tied to location and experience.

Qualifications

• Bachelor’s degree required.
• Three years of experience in a production environment, preferably health care.
• Demonstrated leadership or supervisory experience.

Responsibilities

• Assign and prioritize work; set goals; coordinate daily team activities.
• Monitor performance to meet production, quality, and service targets.
• Coach and develop employees; oversee training and performance reviews.
• Escalate issues appropriately and collaborate across departments.
• Participate in continuous improvement projects and data analysis.

Skills

Leadership

People development

High-volume call center

Customer service excellence

Analytical skills

Team coaching

Escalation management

Communication

Education

Bachelor’s degree

Job description

Cambia Health Solutions, Inc. is seeking a Customer Service Supervisor to lead high‑volume call center teams serving members and providers, coaching staff toward excellent service and supporting first-contact resolution and education across products.

The role emphasizes servant leadership, team development, and cross-department collaboration to remove barriers and escalate issues when needed. Remote work options are available with pay ranges tied to location and experience.