Remote Customer Service Supervisor - Healthcare

Cambia Health Solutions, Inc.; Provo (UT); Remote; USD 60,000 - 98,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Company 401(k) with match

Paid time off and holidays

Parental leave

Job summary

Cambia Health Solutions, Inc. seeks a Customer Service Supervisor to lead a high-volume call center team, coaching staff to deliver service excellence and first-contact resolution.

The role focuses on enhancing productivity, quality, and customer satisfaction while guiding team members across multiple locations or remote settings. The position requires a Bachelor’s degree and at least three years in a production environment, with leadership experience.

Qualifications

• Bachelor's degree required.
• Three years of experience in a production environment, preferably in health care.
• Demonstrated leadership or supervisory experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Assign and prioritize work, set goals, coordinate daily team activities, and coach through in-the-moment feedback and team meetings.
• Monitor performance to ensure production, customer satisfaction, quality, and timelines are met.
• Coach and develop employees, oversee training, and manage hiring, retention, and performance reviews.

Skills

High-volume call center

People leadership

Customer service

Analytical skills

Education

Bachelor's degree

Job description

Cambia Health Solutions, Inc. seeks a Customer Service Supervisor to lead a high-volume call center team, coaching staff to deliver service excellence and first-contact resolution.

The role focuses on enhancing productivity, quality, and customer satisfaction while guiding team members across multiple locations or remote settings. The position requires a Bachelor’s degree and at least three years in a production environment, with leadership experience.