Remote Customer Service Supervisor: Lead Teams & Impact

Cambia Health Solutions, Inc.; Salem (OR); A distancia; USD 68.000 - 87.000; Jornada completa

Descripción de la vacante

Cambia Health Solutions, Inc. is seeking a Supervisor for Customer Service to lead a high-volume call center supporting health plan members and providers. The role focuses on coaching, performance management, and ensuring first-contact resolution across multiple locations, including remote teams.

The ideal candidate will have a Bachelor's degree and 3+ years in a production/healthcare setting with strong leadership and analytical abilities to improve service quality and drive member satisfaction.

Formación

• Experience in a high-volume call center environment.
• Demonstrated leadership or supervisory experience.
• Equivalent combination of education and experience may be considered.

Responsabilidades

• Assign and prioritize work; set goals and monitor daily team activities.
• Ensure production, customer satisfaction, quality, and timelines meet department standards.
• Coach and develop employees; oversee training, performance reviews, and hiring activities.
• Escalate and resolve issues by coordinating with other departments for timely resolution.
• Help develop productivity and quality standards; participate in audits and compliance activities.
• Lead process-improvement projects; translate business requirements into actions.
• Participate in cross-team projects; provide direction and foster a positive, high-performing culture.

Conocimientos

Call center experience

Leadership

Insurance industry knowledge

Analytical skills

Prioritization & planning

Team coaching

Effective communication

Adaptability to remote teams

Educación

Bachelor's degree

Descripción del empleo

Cambia Health Solutions, Inc. is seeking a Supervisor for Customer Service to lead a high-volume call center supporting health plan members and providers. The role focuses on coaching, performance management, and ensuring first-contact resolution across multiple locations, including remote teams.

The ideal candidate will have a Bachelor's degree and 3+ years in a production/healthcare setting with strong leadership and analytical abilities to improve service quality and drive member satisfaction.