Remote Health Care Customer Service Supervisor

Cambia Health Solutions, Inc.; Salt Lake City (UT); Remote; USD 68,000 - 87,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

HSA contributions

Parental leave

Wellness programs

Job summary

Cambia Health Solutions, Inc. is seeking a Customer Service Supervisor to lead high-volume call center teams serving health plan members and providers. You will coach staff, support first-contact resolution, and drive cross-serving of products to improve member experiences.

The role demands strong leadership, excellent communication, and the ability to manage performance across multiple locations or remotely. Remote work options are available with national pay structures and competitive benefits.

Qualifications

• Bachelor’s degree.
• Three years of experience in a production environment, preferably in the health care industry.
• Demonstrated leadership or supervisory experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Assign and prioritize work, set goals, coordinate daily team activities, and communicate regularly through coaching and team meetings.
• Monitor performance to ensure production, customer satisfaction, quality, and timelines are met.
• Coach and develop employees, oversee training, performance reviews, and hiring/counseling.
• Act as a resource for staff and partners, escalate issues, and demonstrate servant leadership through resolution.
• Help develop productivity and quality standards and participate in audits and compliance requirements.
• Identify continuous improvement opportunities and lead improvement projects with data analysis.
• Participate on project teams and provide direction to achieve common goals.

Skills

Leadership

High-volume call center

Communication

Problem solving

AI tools

Performance management

Education

Bachelor’s degree

Tools

AI tools

Job description

Cambia Health Solutions, Inc. is seeking a Customer Service Supervisor to lead high-volume call center teams serving health plan members and providers. You will coach staff, support first-contact resolution, and drive cross-serving of products to improve member experiences.

The role demands strong leadership, excellent communication, and the ability to manage performance across multiple locations or remotely. Remote work options are available with national pay structures and competitive benefits.