Remote Healthcare Billing & Payment Specialist

RevCycle, Inc. (Healthcare Business Services, Inc.); Wisconsin; Híbrido; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

RevCycle, Inc. is seeking a Customer Service Representative to deliver exceptional billing and insurance support. You will handle inbound/outbound calls and written inquiries, guiding patients through payment options and resolving balances with care.

Work from home or from our Marshfield, WI office. EPIC experience is preferred but not required; familiarity with Artiva and Cerner Soarian is a plus, and prior healthcare CS exposure helps you excel in this role.

Formación

• Prior work experience in a call center and healthcare customer service setting is preferred.
• Familiarity with Artiva and Cerner Soarian applications is preferred; EPIC is a plus.
• Working knowledge of medical billing and coding is preferred.
• Prior work experience in a medical office and/or general understanding of health insurance is preferred.
• Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools.
• Able to navigate multiple computer applications and databases.
• Moderate to advanced computer keyboard typing and navigation skill.
• Able to communicate on the phone and navigate multiple computer systems simultaneously.

Responsabilidades

• Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues.
• Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections.
• Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes).
• Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines.
• Manages both common and challenging objections and concerns from consumers.
• Discusses and helps consumer think through payment resources and makes necessary referrals to the client.
• Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call.
• Maintains working understanding of account requirements, leveraging related documentation and resources as needed.

Conocimientos

Call center experience

Healthcare CS

EPIC experience

Artiva

Cerner Soarian

Communication skills

Typing ability

Educación

High School Diploma or equivalent

Herramientas

Artiva

Cerner Soarian

EPIC

Descripción del empleo

RevCycle, Inc. is seeking a Customer Service Representative to deliver exceptional billing and insurance support. You will handle inbound/outbound calls and written inquiries, guiding patients through payment options and resolving balances with care.

Work from home or from our Marshfield, WI office. EPIC experience is preferred but not required; familiarity with Artiva and Cerner Soarian is a plus, and prior healthcare CS exposure helps you excel in this role.