Remote Healthcare Billing Specialist — Empathetic Support

RevCycle, Inc. (Healthcare Business Services, Inc.); Topeka (KS); Teletrabalho; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

RevCycle, Inc. (Healthcare Business Services, Inc.) is seeking a Customer Service Representative to handle billing and insurance inquiries with empathy and accuracy.

You may work remotely or from a Marshfield, WI office, answering calls and emails while helping patients understand balances and payment options. Key duties include resolving complex billing questions, using Epic, Artiva, and Cerner Soarian tools, and maintaining precise notes in client systems, with a focus on KPI-driven

Qualificações

• Clear verbal and written communication skills.
• Ability to navigate multiple computer systems and applications.
• Proven multitasking and time-management abilities.
• Self-motivated with a professional client-focused approach.
• Strong professional judgement and adherence to policy.

Responsabilidades

• Handle inbound and outbound calls to resolve billing and insurance inquiries.
• Explain deductibles, co-pays, and other billing issues to patients.
• Offer payment options and assist with payment processing.
• Maintain accurate account notes and use scripts per guidelines.
• Meet and exceed defined KPIs such as calls handled and payment resolutions.
• Work in a remote or office environment with minimal supervision.

Conhecimentos

Clear communication

Written communication

Multitasking

Self-motivation

Professional judgement

Time management

Formação académica

High School Diploma or GED

Ferramentas

EPIC

Artiva

Cerner Soarian

Descrição da oferta de emprego

RevCycle, Inc. (Healthcare Business Services, Inc.) is seeking a Customer Service Representative to handle billing and insurance inquiries with empathy and accuracy.

You may work remotely or from a Marshfield, WI office, answering calls and emails while helping patients understand balances and payment options. Key duties include resolving complex billing questions, using Epic, Artiva, and Cerner Soarian tools, and maintaining precise notes in client systems, with a focus on KPI-driven