Remote Healthcare Billing Specialist

RevCycle, Inc.; Marshfield (WI); Remote; USD 36,000 - 48,000; Full time

Job summary

RevCycle, Inc. is seeking a Healthcare Customer Service Representative (Remote) to handle billing and insurance inquiries via calls and written communication, delivering patient-centered support from a remote or Marshfield, WI office.

You will resolve balances, explain payment options, and support clients while working toward KPIs such as calls per hour, payment resolution, and call quality, with training and growth opportunities available.

Qualifications

• Experience in a call center and healthcare customer service is preferred.
• Knowledge of medical billing and coding is preferred.
• Able to navigate multiple computer systems and maintain composure.
• Strong grammar and telephone etiquette.

Responsibilities

• Take inbound/outbound calls from patients and others to resolve billing and insurance questions.
• Explain payment options and assist with processing payments.
• Follow client guidelines and company policies to maximize recovery and meet KPIs.

Skills

Call center experience

Healthcare customer service

Excellent communication

Written communication

Education

High School Diploma or GED

Tools

Artiva

Cerner Soarian

EPIC

Job description

RevCycle, Inc. is seeking a Healthcare Customer Service Representative (Remote) to handle billing and insurance inquiries via calls and written communication, delivering patient-centered support from a remote or Marshfield, WI office.

You will resolve balances, explain payment options, and support clients while working toward KPIs such as calls per hour, payment resolution, and call quality, with training and growth opportunities available.