Remote Healthcare Billing & Insurance Specialist

RevCycle, Inc.; Georgia; Remote; USD 32,000 - 42,000; Full time

Job summary

RevCycle, Inc. is expanding its customer service team. The role focuses on handling billing and insurance inquiries, resolving accounts, and guiding patients toward payment options. Staff may work from a home office or a company office, with performance-based targets and policy adherence.

Applicants should have strong communication, healthcare billing knowledge, and experience with call center software. EPIC or Cerner familiarity is a plus, and a high school diploma is required.

Qualifications

• Prior work experience in a call center and healthcare customer service setting is preferred.
• Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.
• Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette.

Responsibilities

• Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues
• Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections
• Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)
• Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines
• Manages both common and challenging objections and concerns from consumers
• Discusses and helps consumer think through payment resources and makes necessary referrals to the client
• Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call
• Maintains working understanding of account requirements, leveraging related documentation and resources as needed
• Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance
• Skillfully works within both internal and client systems
• Adheres to company Core Values and Strategic Anchors
• May learn and perform other duties and responsibilities as assigned based on business needs

Skills

Call center experience

Healthcare customer service

Clear communication

Typing / data entry

Time management

Education

High School Diploma or equivalent

Tools

Artiva

Cerner Soarian

EPIC

Job description

RevCycle, Inc. is expanding its customer service team. The role focuses on handling billing and insurance inquiries, resolving accounts, and guiding patients toward payment options. Staff may work from a home office or a company office, with performance-based targets and policy adherence.

Applicants should have strong communication, healthcare billing knowledge, and experience with call center software. EPIC or Cerner familiarity is a plus, and a high school diploma is required.