Remote Healthcare Billing & Insurance Support Specialist

RevCycle, Inc. (Healthcare Business Services, Inc.); Madison (WI); Hybrid; USD 22,000 - 30,000; Full time

Job summary

RevCycle, Inc. (Healthcare Business Services, Inc.) is seeking a Customer Service Representative to handle billing and insurance inquiries in a hybrid work model, with options to work remotely or from the Marshfield, WI office.

You will resolve complex issues, explain payment options, and strive to exceed KPIs such as calls handled and payment resolutions. The role requires strong communication, healthcare billing knowledge, and the ability to navigate multiple systems with minimal supervision.

Qualifications

• Prior work experience in a call center and healthcare customer service setting is preferred.
• Able to communicate clearly, both verbally and in writing, with proper grammar and telephone etiquette.
• Self-motivation and commitment to career success.

Responsibilities

• Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues.
• Make outbound calls and take inbound calls from patients to resolve balances on accounts with aging but not yet sent for collections.
• Answers complex billing and insurance questions (deductibles, coinsurance, co-pays, denials, discounts, and coding disputes).
• Reviews financial information and recommends payment options and/or assistance programs per client guidelines.
• Manages objections and concerns from consumers and discusses payment resources and referrals to the client.

Skills

Call center experience

Healthcare customer service

Clear communication

Time management

Remote work discipline

Education

High School Diploma or GED

Tools

Artiva

Cerner Soarian

EPIC

Job description

RevCycle, Inc. (Healthcare Business Services, Inc.) is seeking a Customer Service Representative to handle billing and insurance inquiries in a hybrid work model, with options to work remotely or from the Marshfield, WI office.

You will resolve complex issues, explain payment options, and strive to exceed KPIs such as calls handled and payment resolutions. The role requires strong communication, healthcare billing knowledge, and the ability to navigate multiple systems with minimal supervision.