Remote Healthcare Billing & Insurance Support Specialist

RevCycle, Inc. (Healthcare Business Services, Inc.); Wisconsin; Hybrid; USD 21,000 - 28,000; Full time

Job summary

RevCycle, Inc. (Healthcare Business Services, Inc.) is hiring a Customer Service Representative to handle billing and insurance inquiries, provide payment options, and support payment processing. Work from Marshfield, WI or from a home office with appropriate tools and monitoring in place.

The role emphasizes empathy, accuracy, and adherence to client guidelines while meeting KPIs and maintaining confidentiality of PHI.

Qualifications

• Prior call center experience; healthcare customer service preferred.
• Familiar with medical billing and coding preferred.
• Ability to communicate clearly, both verbally and in writing.

Responsibilities

• Handle inbound/outbound calls and written inquiries to resolve billing and insurance issues.
• Explain payment options and assist with processing payments.
• Meet and strive to exceed KPIs for calls handled per hour, payment resolution, and call quality.
• Follow client policies, procedures, and applicable laws.

Skills

Call center experience

Clear communication

Typing / keyboard skills

Patient/customer-focused

Self-motivation

Education

High School Diploma or equivalent

Tools

Artiva

Cerner Soarian

EPIC

Job description

RevCycle, Inc. (Healthcare Business Services, Inc.) is hiring a Customer Service Representative to handle billing and insurance inquiries, provide payment options, and support payment processing. Work from Marshfield, WI or from a home office with appropriate tools and monitoring in place.

The role emphasizes empathy, accuracy, and adherence to client guidelines while meeting KPIs and maintaining confidentiality of PHI.