Remote Healthcare Billing & Insurance Support Specialist

RevCycle, Inc. (Healthcare Business Services, Inc.); Wisconsin; Hybrid; USD 36,000 - 48,000; Full time

Job summary

RevCycle, Inc. (Healthcare Business Services, Inc.) is seeking a Customer Service Representative to deliver empathetic, patient-focused support for billing and insurance inquiries.

You will handle inbound/outbound calls and written communications from home or our Marshfield, WI office, supporting our clients with payment options and timely processing. Ideal candidates have call center or healthcare CS exposure, familiarity with medical billing basics, and strong written/verbal communication

Qualifications

• High School Diploma or equivalent required.
• Experience in a call center or healthcare customer service preferred.
• Knowledge of medical billing/insurance concepts is a plus.
• Ability to communicate clearly in writing and over the phone.
• Able to navigate multiple computer systems and databases.
• Remote work from home or Marshfield, WI office with consistent reliability.

Responsibilities

• Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues.
• Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections.
• Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes).
• Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines.
• Manages both common and challenging objections and concerns from consumers.
• Discusses and helps consumer think through payment resources and makes necessary referrals to the client.

Skills

Call center

Healthcare CS

Written communication

Verbal communication

EPIC familiarity

Education

High School Diploma

Tools

EPIC

Cerner Soarian

Artiva

Job description

RevCycle, Inc. (Healthcare Business Services, Inc.) is seeking a Customer Service Representative to deliver empathetic, patient-focused support for billing and insurance inquiries.

You will handle inbound/outbound calls and written communications from home or our Marshfield, WI office, supporting our clients with payment options and timely processing. Ideal candidates have call center or healthcare CS exposure, familiarity with medical billing basics, and strong written/verbal communication