Remote Health Insurance Customer Advocate

Cambia Health Solutions, Inc.; Renton (WA); A distancia; USD 26.000 - 31.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Remote work option

Flexible start dates

Descripción de la vacante

Cambia Health Solutions is seeking a Customer Service Professional for a temporary remote role in WA/ID/OR/UT/ND/MN/AR. This position may convert to full-time; non-benefited in current form. HR will share starting pay details.

You will handle benefits, claims and eligibility inquiries, advocating for members on a range of plans. Responsibilities include researching issues, delivering accurate information, and collaborating with teams while maintaining confidentiality.

Formación

• High school diploma or equivalent.
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact.
• Proficient PC skills and ability to navigate multiple applications during calls.
• Ability to apply mathematical concepts and calculations.

Responsabilidades

• Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.
• Roll up your sleeves and do the necessary research to find answers when you don’t have them.
• Bring a positive and professional approach to providing every caller with accurate, compliant information.
• Tailor your communications to meet each caller's unique needs.
• Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
• Prioritize caller satisfaction while representing Cambia’s mission and values.
• Seek opportunities to collaborate and improve your skills through feedback and learning.

Conocimientos

Multitasking under pressure

Resilience and empathy

Clear empathetic communication

Proactive problem solving

Decision making in fast-paced env

Adaptability to changes

Team collaboration / independent work

Handling confidential information

Medical terminology knowledge (pref)

AI tools experience (desir)

Educación

High school diploma or equivalent

Descripción del empleo

Cambia Health Solutions is seeking a Customer Service Professional for a temporary remote role in WA/ID/OR/UT/ND/MN/AR. This position may convert to full-time; non-benefited in current form. HR will share starting pay details.

You will handle benefits, claims and eligibility inquiries, advocating for members on a range of plans. Responsibilities include researching issues, delivering accurate information, and collaborating with teams while maintaining confidentiality.