Temporary Remote Insurance Customer Advocate

Cambia Health Solutions, Inc.; United States; Remote; USD 29,000 - 31,000; Full time

Benefits offered by this job

Remote work option

Temporary position

Flexible start dates

Job summary

Cambia Health Solutions, Inc. is seeking a Temporary Customer Service Professional I to support members, providers, and subscribers across Regence, Asuris, and Bridgespan plans. This role focuses on benefits, claims, and eligibility, providing accurate information with a compassionate, service-driven approach.

Roles are temporary, with potential to transition to full-time. Start dates are assigned based on class availability, with remote options for eligible WA/ID/OR/UT/ND/MN/AR candidates and a

Qualifications

• High school diploma or equivalent.
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact.
• Proficient PC skills and an ability to navigate multiple applications while on calls.
• Ability to apply mathematical concepts and calculations.

Responsibilities

• Serve as callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.
• Roll up your sleeves and do the necessary research to find answers when you don’t have them.
• Bring a positive and professional approach to providing every caller with accurate, compliant information.
• Tailor your communications to meet each caller's unique needs.
• Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
• Prioritize caller satisfaction while representing Cambia’s mission and values.
• Seek opportunities to collaborate and improve your skills through feedback and learning.

Skills

Multitasking

Empathy

Problem-solving

Communication

Teamwork

Education

High school diploma or equivalent

Tools

AI tools

Job description

Cambia Health Solutions, Inc. is seeking a Temporary Customer Service Professional I to support members, providers, and subscribers across Regence, Asuris, and Bridgespan plans. This role focuses on benefits, claims, and eligibility, providing accurate information with a compassionate, service-driven approach.

Roles are temporary, with potential to transition to full-time. Start dates are assigned based on class availability, with remote options for eligible WA/ID/OR/UT/ND/MN/AR candidates and a