Remote Health Insurance Customer Advocate

Cambia Health Solutions, Inc.; Lewiston (ID); A distancia; USD 26.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Work from home options

Descripción de la vacante

Cambia Health Solutions, Inc. is seeking a Customer Service Professional for a temporary remote role available to candidates in WA, ID, OR, UT, ND, MN, and AR. The position may transition to a full-time role and HR will provide starting pay details.

This non-benefited role offers flexible and remote options and requires customer service experience and strong communication. As a CSP, you will assist providers and subscribers with benefits, claims and eligibility, research answers, and maintain a

Formación

• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.
• Proficient PC skills and an ability to navigate multiple applications while on calls.
• Ability to apply mathematical concepts and calculations.
• Knowledge of medical terminology and coding preferred

Responsabilidades

• Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.
• Roll up your sleeves and do the necessary research to find answers when you don’t have them.
• Bring a positive and professional approach to providing every caller with accurate, compliant information.
• Tailor your communications to meet each caller's unique needs.
• Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
• Prioritize caller satisfaction while representing Cambia’s mission and values.
• Seek opportunities to collaborate and improve your skills through feedback and learning.

Conocimientos

Customer service experience

PC proficiency

Math calculations

AI tools experience

Educación

High school diploma or equivalent

Herramientas

AI tools

Descripción del empleo

Cambia Health Solutions, Inc. is seeking a Customer Service Professional for a temporary remote role available to candidates in WA, ID, OR, UT, ND, MN, and AR. The position may transition to a full-time role and HR will provide starting pay details.

This non-benefited role offers flexible and remote options and requires customer service experience and strong communication. As a CSP, you will assist providers and subscribers with benefits, claims and eligibility, research answers, and maintain a