Remote Health Insurance Support Specialist

Cambia Health Solutions, Inc.; Burlington (WA); Remote; USD 26,000 - 30,000; Full time

Job summary

Cambia Health Solutions, Inc. is seeking a Customer Service Professional for a temporary remote role across WA, ID, OR, UT, ND, MN, and AR. The position may transition to a full-time role, but this is not guaranteed.

Starting pay details will be provided by HR. The role is non-benefited. As a CSP, you’ll bridge Cambia with members, providers, and health care professionals, answering calls about benefits, claims, and eligibility, advocating for members, and solving issues while delivering high

Qualifications

• High school diploma or equivalent.
• 6 months of customer service call center experience or equivalent in insurance/healthcare.
• Proficient PC skills; navigate multiple applications during calls.
• Ability to apply mathematical concepts and calculations.

Responsibilities

• Serve as caller’s guide and advocate on benefits, claims and eligibility.
• Research to find answers when information is not readily available.
• Provide accurate, compliant information with a professional approach.
• Tailor communications to meet each caller's needs.
• Address potential issues before they arise.
• Prioritize caller satisfaction while upholding Cambia’s mission.
• Collaborate and learn through feedback and opportunities.

Skills

Multitasking under pressure

Resilience and patience

Empathetic communication

Problem-solving

Decision-making

Flexibility

Team collaboration

Discretion with confidential info

AI tools knowledge

Education

High school diploma or equivalent

Job description

Cambia Health Solutions, Inc. is seeking a Customer Service Professional for a temporary remote role across WA, ID, OR, UT, ND, MN, and AR. The position may transition to a full-time role, but this is not guaranteed.

Starting pay details will be provided by HR. The role is non-benefited. As a CSP, you’ll bridge Cambia with members, providers, and health care professionals, answering calls about benefits, claims, and eligibility, advocating for members, and solving issues while delivering high