Remote Health Insurance Customer Advocate

Cambia Health Solutions, Inc.; Vancouver (WA); Remote; USD 29,000 - 31,000; Full time

Job summary

Cambia Health Solutions, Inc. is seeking a Customer Service Professional (CSP) for a temporary remote role open to candidates in WA, ID, OR, UT, ND, MN, and AR. The position may transition to full-time at Cambia with pay discussions handled by HR.

Start dates include December 21, 2026 and January 4, 2027. This non-benefited role emphasizes benefits, claims, and eligibility support while maintaining high service standards.

Qualifications

• High school diploma or equivalent.
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.
• Proficient PC skills and an ability to navigate multiple applications while on calls.
• Ability to apply mathematical concepts and calculations.

Responsibilities

• Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.
• Roll up your sleeves and do the necessary research to find answers when you don’t have them.
• Bring a positive and professional approach to providing every caller with accurate, compliant information.
• Tailor your communications to meet each caller's unique needs.
• Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
• Prioritize caller satisfaction while representing Cambia’s mission and values.
• Seek opportunities to collaborate and improve your skills through feedback and learning.

Skills

High school diploma or equivalent

Customer service experience

Proficient PC skills

Numerical reasoning

Education

High school diploma or equivalent

Job description

Cambia Health Solutions, Inc. is seeking a Customer Service Professional (CSP) for a temporary remote role open to candidates in WA, ID, OR, UT, ND, MN, and AR. The position may transition to full-time at Cambia with pay discussions handled by HR.

Start dates include December 21, 2026 and January 4, 2027. This non-benefited role emphasizes benefits, claims, and eligibility support while maintaining high service standards.