Remote Health Insurance Customer Advocate (Temporary)

Cambia Health Solutions; Beaverton (OR); Sur place; USD 26 000 - 31 000; Temps partiel

Avantages offerts par ce poste

Work from home options

Résumé du poste

Cambia Health Solutions is seeking a Customer Service Professional to connect with providers and members, answering calls about benefits, claims and eligibility while delivering accurate information. This temporary remote role offers a starting hourly wage of $19.00–$22.25, with potential to become a full-time position; HR will reach out with details; a non-benefited role.

Candidates should have a high school diploma and customer service experience; strong computer skills and a proactive,

Qualifications

• High school diploma or equivalent.
• 6 months of customer service call center experience or equivalent in insurance/retail/banking/hospital/medical office.
• Proficient PC skills and ability to navigate multiple applications while on calls.
• Ability to apply mathematical concepts and calculations.

Responsabilités

• Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.
• Roll up your sleeves and do the necessary research to find answers when you don’t have them.
• Bring a positive and professional approach to providing every caller with accurate, compliant information.
• Tailor your communications to meet each caller's unique needs.
• Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
• Prioritize caller satisfaction while representing Cambia’s mission and values.
• Seek opportunities to collaborate and improve your skills through feedback and learning.

Connaissances

Multitasking under pressure

Empathetic customer support

Clear, concise communication

Proficient PC skills

Formation

High school diploma or equivalent

Outils

CRM systems

AI tools usage

Description du poste

Cambia Health Solutions is seeking a Customer Service Professional to connect with providers and members, answering calls about benefits, claims and eligibility while delivering accurate information. This temporary remote role offers a starting hourly wage of $19.00–$22.25, with potential to become a full-time position; HR will reach out with details; a non-benefited role.

Candidates should have a high school diploma and customer service experience; strong computer skills and a proactive,