Remote Customer Service Advocate (Temporary)

Cambia Health Solutions, Inc.; Boise (ID); Remote; USD 26,000 - 28,000; Part time

Benefits offered by this job

Remote work options

Potential full-time conversion

Competitive pay

Job summary

Cambia Health Solutions, Inc. is seeking a Temporary Customer Service Professional I to support members and providers remotely within WA, ID, OR, UT, ND, MN, and AR markets. The role offers flexible remote options, no benefits for the temporary period, and potential to move to a full-time position.

You will handle benefits, claims and eligibility inquiries, provide accurate information, and document interactions while maintaining confidentiality and high customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• 6 months of customer service call center experience or equivalent.
• Proficient PC skills and ability to navigate multiple applications.
• Experience or familiarity with AI tools desired.

Responsibilities

• Answer incoming calls and provide guidance on benefits, claims and eligibility.
• Research and resolve issues, communicating clear, accurate information.
• Maintain confidentiality and professional demeanor with callers.
• Document interactions and escalate when appropriate.

Skills

Customer service

Multitasking

Problem-solving

Empathy

Communication

Education

High school diploma or equivalent

Tools

AI tools

Proficient PC skills

Job description

Cambia Health Solutions, Inc. is seeking a Temporary Customer Service Professional I to support members and providers remotely within WA, ID, OR, UT, ND, MN, and AR markets. The role offers flexible remote options, no benefits for the temporary period, and potential to move to a full-time position.

You will handle benefits, claims and eligibility inquiries, provide accurate information, and document interactions while maintaining confidentiality and high customer satisfaction.