Remote Customer Care Pro — Temp to Full-Time Potential

Cambia Health Solutions; Bend (OR); Remote; USD 26,000 - 30,000; Full time

Job summary

Cambia Health Solutions is seeking a Customer Service Professional for a temporary remote position available to candidates in WA, ID, OR, and UT. The role may transition to a full-time employee later.

Starting pay ranges from $19.00 to $22.25 per hour, depending on experience and location, and this is a non-benefited role. You will handle inquiries about benefits, claims and eligibility, advocate for members, and provide accurate, compliant information while balancing priorities in a fast-paced

Qualifications

• High school diploma or equivalent.
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.
• Proficient PC skills and an ability to navigate multiple applications while on calls.
• Ability to apply mathematical concepts and calculations.

Responsibilities

• Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.
• Roll up your sleeves and do the necessary research to find answers when you don’t have them.
• Bring a positive and professional approach to providing every caller with accurate, compliant information.
• Tailor your communications to meet each caller's unique needs.
• Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
• Prioritize caller satisfaction while representing Cambia’s mission and values.
• Seek opportunities to collaborate and improve your skills through feedback and learning.

Job description

Cambia Health Solutions is seeking a Customer Service Professional for a temporary remote position available to candidates in WA, ID, OR, and UT. The role may transition to a full-time employee later.

Starting pay ranges from $19.00 to $22.25 per hour, depending on experience and location, and this is a non-benefited role. You will handle inquiries about benefits, claims and eligibility, advocate for members, and provide accurate, compliant information while balancing priorities in a fast-paced