Remote Health Care Scheduler & Service Advocate

FailSafe Communications; Nebraska; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Remote Contact Center Service Advocate I to support patient scheduling and service excellence. You will handle inbound and outbound calls, schedule and confirm appointments, enter data accurately, and communicate instructions clearly to patients.

You will collaborate with medical staff, resolve scheduling conflicts, follow up on reminders, and maintain reliable records. A high school diploma, strong communication, basic Excel and EMR familiarity are preferred, with

Qualifications

• High School diploma or equivalent is required.
• 1 year of customer service experience, call center preferred.
• Strong communication, reliability and professionalism.
• Ability to multitask and manage time effectively.
• Experience with EMR documentation preferred.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel appointments.
• Provide courteous and professional service addressing inquiries and concerns.
• Enter patient information and appointment details into the scheduling system.
• Communicate appointment details and instructions clearly to patients.
• Address and resolve scheduling conflicts promptly.
• Collaborate with medical staff to ensure smooth scheduling operations.
• Conduct follow-up calls to confirm appointments and provide reminders.
• Maintain accurate records of interactions and transactions.

Skills

Customer service

Phone etiquette

Time management

Multitasking

Interpersonal skills

US work authorization

Excel basic

Google Suite

Bilingual helpful

Education

High School diploma or equivalent

Some undergraduate education preferred

Tools

EMR documentation

Microsoft Excel

Google Suite

Job description

Oak Street Health is seeking a Remote Contact Center Service Advocate I to support patient scheduling and service excellence. You will handle inbound and outbound calls, schedule and confirm appointments, enter data accurately, and communicate instructions clearly to patients.

You will collaborate with medical staff, resolve scheduling conflicts, follow up on reminders, and maintain reliable records. A high school diploma, strong communication, basic Excel and EMR familiarity are preferred, with