Remote Patient Services Advocate — Scheduling & Support

FailSafe Communications; Arizona; Hybrid; USD 48,712,000 - 97,854,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

Oak Street Health is seeking a Remote Contact Center Service Advocate I to join a patient‑centered team. You will handle inbound and outbound calls, schedule and update appointments, and ensure accurate data entry in the scheduling system while maintaining a courteous patient experience.

Ideal candidates have a High School diploma, 1 year of customer service, basic EMR familiarity, and the ability to work in a remote, private environment with reliable internet. Bilingual skills are a plus.

Qualifications

• Minimum one year of customer service experience, preferably in a call center.
• Strong phone demeanor and professional communication.
• Ability to multitask and manage time effectively.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel appointments.
• Provide courteous and professional service to patients and address inquiries.
• Enter patient information accurately into the scheduling system.
• Communicate appointment details and instructions clearly to patients.
• Address scheduling conflicts and resolve issues promptly.
• Collaborate with medical staff to ensure smooth scheduling operations.
• Conduct follow‑up calls to confirm appointments and send reminders.
• Maintain accurate records of interactions and transactions with patients.
• Perform other duties or special projects as assigned.

Skills

Customer service

Call center

Phone etiquette

Spanish language

Mandarin language

Education

High School diploma or equivalent

Tools

EMR system

Job description

Oak Street Health is seeking a Remote Contact Center Service Advocate I to join a patient‑centered team. You will handle inbound and outbound calls, schedule and update appointments, and ensure accurate data entry in the scheduling system while maintaining a courteous patient experience.

Ideal candidates have a High School diploma, 1 year of customer service, basic EMR familiarity, and the ability to work in a remote, private environment with reliable internet. Bilingual skills are a plus.