Remote Patient Care Scheduler

FailSafe Communications; North Carolina; Híbrido; USD 48 712 000 - 97 854 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental coverage

Vision coverage

Paid time off

Retirement savings

Resumo da oferta

Oak Street Health is seeking a Remote Contact Center Service Advocate I to support patient scheduling and experience. You will handle calls, schedule appointments, and ensure accurate data entry in the scheduling system, delivering courteous and proactive patient interactions.

Responsibilities include resolving scheduling conflicts, coordinating with medical staff, and following up to confirm appointments. A high school diploma and 1 year of customer service are expected; English fluency

Qualificações

• High school diploma or equivalent required; some undergraduate education preferred.
• 1 year of customer service experience; call center experience preferred.
• Flexible and positive attitude; friendly and nurturing with patients.

Responsabilidades

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Provide courteous and professional service to patients and address inquiries and concerns.
• Accurately enter patient information and appointment details into scheduling system.
• Communicate appointment details and instructions clearly to patients.
• Address scheduling conflicts and resolve issues promptly.
• Collaborate with medical staff and other departments to ensure smooth scheduling.

Conhecimentos

Customer service

Call center experience

Multitasking

Time management

Phone etiquette

Microsoft Excel

Spanish

Mandarin

Cantonese

Polish

Formação académica

High school diploma or equivalent

Some undergraduate education preferred

Ferramentas

EMR documentation

Descrição da oferta de emprego

Oak Street Health is seeking a Remote Contact Center Service Advocate I to support patient scheduling and experience. You will handle calls, schedule appointments, and ensure accurate data entry in the scheduling system, delivering courteous and proactive patient interactions.

Responsibilities include resolving scheduling conflicts, coordinating with medical staff, and following up to confirm appointments. A high school diploma and 1 year of customer service are expected; English fluency