Remote Global BPO Partnerships Lead

Zoom; Hartford (CT); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a senior leader to spearhead the company’s entry into the global BPO market. You will own the full pursuit lifecycle from initial engagement through signing partnerships, then hand off to field teams for ongoing management.

This hunter role demands navigating complex organizations to close strategic, high-impact partnerships that redefine outsourced CX delivery. Collaborating with CX Product, Partner Programs, and Operations, you will tailor offerings for BPOs, secure executive

Qualifications

• 7+ years of experience in BD/partnerships or channel sales within CCaaS/UCaaS.
• Proven track record of sourcing and closing complex multi-stakeholder partnerships with large outsourcers.
• Deep understanding of BPO operating model and procurement across geographies.

Responsibilities

• Identifying, pursuing, and closing BPO partnerships globally — the largest outsourcers operating millions of contact center seats across voice, chat, email, messaging, and social channels
• Owning the full business development lifecycle: prospecting, discovery, relationship building, negotiation, and partnership execution — then handing off onboarded partners to the field organization
• Positioning Zoom's CX portfolio (Contact Center, Virtual Agent, Workforce Engagement Management) as the platform of choice for BPO operations, emphasizing differentiated models, scalability, and AI-powered capabilities
• Navigating the unique needs of BPO partners — including flexible scaling, reporting, partner/customer hybrid GTM motions, outcome-based pricing, and certification requirements
• Partnering cross-functionally with CX Product, Partner Programs, and Operations to shape BPO-specific offerings, ensure technical readiness, and drive seamless partner onboarding
• Building and presenting compelling business cases to BPO executive leadership that demonstrate the ROI of migrating to or adopting Zoom's CX platform
• Tracking pipeline, forecasting deal progression, and reporting on partnership development milestones to Channel and CX leadership
• Collaborating with the Partner Programs team to refine BPO-specific program elements — pricing, certifications, volume licensing agreements, and enablement content — based on field feedback from active pursuits

Skills

Business development

Strategic partnerships

Channel sales

CCaaS/UCaaS

BPO exposure

Executive relationship building

Job description

Zoom is seeking a senior leader to spearhead the company’s entry into the global BPO market. You will own the full pursuit lifecycle from initial engagement through signing partnerships, then hand off to field teams for ongoing management.

This hunter role demands navigating complex organizations to close strategic, high-impact partnerships that redefine outsourced CX delivery. Collaborating with CX Product, Partner Programs, and Operations, you will tailor offerings for BPOs, secure executive