Global BPO Partnerships Lead

Zoom; San Jose (CA); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a senior partnerships leader to spearhead entry into the global BPO market. You will own the full pursuit lifecycle from initial engagement to signed partnership, targeting the world's largest outsourcers and shaping Zoom CX offerings for scale.

This hunter role requires closing multi-stakeholder deals, negotiating volume licensing and outcome-based pricing, and partnering with CX Product, Partner Programs, and Operations to onboard and enable new BPO customers.

Qualifications

• 7+ years in business development, strategic partnerships, or channel sales within CCaaS/UCaaS or contact center tech
• Proven track record closing complex partnerships with large outsourcers or MSPs
• Strong executive presence and ability to engage C-level leaders

Responsibilities

• Identify, pursue, and close BPO partnerships globally with the largest outsourcers
• Own the full lifecycle from prospecting to signed partnership and onboarding
• Position Zoom CX portfolio as the platform of choice for BPO operations
• Navigate the needs of BPO partners including flexible scaling, reporting, and pricing models
• Collaborate across CX Product, Partner Programs, and Operations to tailor offerings and enablement
• Build compelling business cases for executive leadership showing ROI
• Track pipeline, forecast deals, and report milestones to Channel and CX leadership
• Refine BPO program elements with Partner Programs based on field feedback

Skills

Business development

Strategic partnerships

Executive relationships

Job description

Zoom is seeking a senior partnerships leader to spearhead entry into the global BPO market. You will own the full pursuit lifecycle from initial engagement to signed partnership, targeting the world's largest outsourcers and shaping Zoom CX offerings for scale.

This hunter role requires closing multi-stakeholder deals, negotiating volume licensing and outcome-based pricing, and partnering with CX Product, Partner Programs, and Operations to onboard and enable new BPO customers.