Global BPO Partnerships Lead (Remote)

Zoom; Santa Fe (NM); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a seasoned business development leader to spearhead our entry into the global BPO market. You will own the full pursuit lifecycle from initial engagement to signed partnerships and hand-off to field teams for ongoing management.

This hunter role focuses on landing large, multi-stakeholder partnerships that reshape how outsourced customer experiences are delivered. You will collaborate with CX Product, Partner Programs, and Operations to tailor BPO offerings, build compelling

Qualifications

• 7+ years in BD or partnerships with BPO exposure.
• Proven track record closing complex multi-stakeholder partnerships.
• Deep understanding of the BPO operating model across geographies.
• Experience with volume licensing and outcome-based pricing.
• Ability to build C-level relationships with global BPOs.
• Familiarity with Zoom's CX portfolio or equivalent platforms.
• Self-starter in a net-new market with no quota baseline.
• Strong cross-functional collaboration with Product, Engineering, Partner Programs, and Field Sales.

Responsibilities

• Identify, pursue, and close BPO partnerships globally.
• Own full BD lifecycle from prospecting to onboarding.
• Position Zoom CX portfolio as platform of choice for BPOs.
• Navigate BPO-specific needs like pricing, certifications, and GTM motions.
• Collaborate across CX Product, Partner Programs, and Operations.
• Build business cases demonstrating ROI of Zoom CX for BPOs.
• Track pipeline and forecast progress to leadership.
• Refine partner program elements based on field feedback.

Skills

Business development

Strategic partnerships

Channel sales

CCaaS/UCaaS

BPO/outsourcing

Job description

Zoom is seeking a seasoned business development leader to spearhead our entry into the global BPO market. You will own the full pursuit lifecycle from initial engagement to signed partnerships and hand-off to field teams for ongoing management.

This hunter role focuses on landing large, multi-stakeholder partnerships that reshape how outsourced customer experiences are delivered. You will collaborate with CX Product, Partner Programs, and Operations to tailor BPO offerings, build compelling