Global BPO Partnerships Lead (Remote)

Zoom; Cheyenne (WY); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a senior leader to spearhead its entry into the global BPO market, owning the full pursuit lifecycle from initial engagement through signed partnerships and then handing off to the field for ongoing management.

This hunter role targets the largest outsourcers, collaborates with CX Product, Partner Programs, and Operations, and will articulate Zoom's CX value to executive audiences worldwide.

Qualifications

• 7+ years of experience in business development, strategic partnerships, or channel sales within CCaaS, UCaaS, or contact center technology.
• Proven track record of sourcing and closing complex, multi-stakeholder partnerships with large outsourcers or MSPs.
• Deep understanding of the BPO operating model and how outsourcers procure platforms at scale.
• Experience negotiating volume licensing, outcome-based pricing, and multi-tenant requirements.
• Strong executive presence with ability to build C-level relationships at global BPOs.
• Familiarity with Zoom's CX portfolio or equivalent platforms.
• Self-starter in a net-new market with milestones rather than traditional quota.
• Excellent cross-functional collaboration across Product, Engineering, Partner Programs, and Field Sales.

Responsibilities

• Identifying, pursuing, and closing BPO partnerships globally — the largest outsourcers operating millions of contact center seats across voice, chat, email, messaging, and social channels
• Owning the full business development lifecycle: prospecting, discovery, relationship building, negotiation, and partnership execution — then handing off onboarded partners to the field organization
• Positioning Zoom's CX portfolio as the platform of choice for BPO operations, emphasizing differentiated models and AI-powered capabilities
• Navigating the needs of BPO partners, including flexible scaling, reporting, and outcome-based pricing
• Partnering cross-functionally to shape BPO-specific offerings, ensure technical readiness, and drive onboarding
• Building and presenting business cases to BPO executive leadership showing ROI of Zoom CX
• Tracking pipeline, forecasting deal progression, and reporting milestones to Channel and CX leadership
• Refining BPO program elements—pricing, certifications, volume licensing, and enablement content—from field feedback

Skills

Business Development

Strategic Partnerships

Channel Sales

CCaaS/UCaaS

Executive Relationships

Job description

Zoom is seeking a senior leader to spearhead its entry into the global BPO market, owning the full pursuit lifecycle from initial engagement through signed partnerships and then handing off to the field for ongoing management.

This hunter role targets the largest outsourcers, collaborates with CX Product, Partner Programs, and Operations, and will articulate Zoom's CX value to executive audiences worldwide.