Global BPO Partnerships Lead (Remote)

Zoom; Carson City (NV); Híbrido; USD 167 000 - 366 000; Tempo integral

Resumo da oferta

Zoom is seeking a senior business development leader to drive global BPO partnerships, owning the pursuit lifecycle from first engagement to signed agreement, and then handing off to the field for ongoing management.

You will position Zoom's CX portfolio for BPO operations, navigate multi-stakeholder negotiations, and collaborate across product, partner programs, and operations. This hunter role rewards executive relationship-building and strategic thinking.

Qualificações

• 7+ years of experience in business development, strategic partnerships, or channel sales within CCaaS, UCaaS, or contact center technology — with direct exposure to BPOs.
• Proven track record of sourcing and closing complex, multi-stakeholder partnerships with large outsourcers, managed service providers, or similar partner ecosystems.
• Deep understanding of the BPO operating model — including how outsourcers evaluate, procure, and deploy contact center platforms at scale across geographies and clients.
• Experience navigating commercial negotiations involving volume licensing, outcome-based pricing, multi-tenant requirements, and partner/customer hybrid go-to-market structures.
• Strong executive presence with the ability to build C-level relationships at global BPO organizations and articulate Zoom's CX value proposition in their language.
• Familiarity with Zoom's CX portfolio (Contact Center, Virtual Agent, Workforce Engagement Management, Quality Management) or equivalent competitive platforms.
• Self-starter mentality — comfortable operating in a net-new market with no existing quota baseline, measured initially on MBO-driven milestones rather than traditional quota attainment.
• Excellent cross-functional collaboration skills — able to work across Product, Engineering, Partner Programs, and Field Sales to translate BPO requirements into actionable partner solutions.

Responsabilidades

• Identifying, pursuing, and closing BPO partnerships globally — the largest outsourcers operating millions of contact center seats across voice, chat, email, messaging, and social channels
• Owning the full business development lifecycle: prospecting, discovery, relationship building, negotiation, and partnership execution — then handing off onboarded partners to the field organization
• Positioning Zoom's CX portfolio (Contact Center, Virtual Agent, Workforce Engagement Management) as the platform of choice for BPO operations, emphasizing differentiated models, scalability, and AI-powered capabilities
• Navigating the unique needs of BPO partners — including flexible scaling, reporting, partner/customer hybrid GTM motions, outcome-based pricing, and certification requirements — that distinguish BPOs from traditional enterprise brands
• Partnering cross-functionally with CX Product, Partner Programs, and Operations to shape BPO-specific offerings, ensure technical readiness, and drive seamless partner onboarding
• Building and presenting compelling business cases to BPO executive leadership that demonstrate the ROI of migrating to or adopting Zoom's CX platform
• Tracking pipeline, forecasting deal progression, and reporting on partnership development milestones to Channel and CX leadership
• Collaborating with the Partner Programs team to refine BPO-specific program elements — pricing, certifications, volume licensing agreements, and enablement content — based on field feedback from active pursuits

Conhecimentos

Strategic partnerships

Channel sales

BPO/CCaaS knowledge

Executive relationship building

Negotiation

Descrição da oferta de emprego

Zoom is seeking a senior business development leader to drive global BPO partnerships, owning the pursuit lifecycle from first engagement to signed agreement, and then handing off to the field for ongoing management.

You will position Zoom's CX portfolio for BPO operations, navigate multi-stakeholder negotiations, and collaborate across product, partner programs, and operations. This hunter role rewards executive relationship-building and strategic thinking.