Remote Global BPO Partnerships Lead

Zoom; Salem (OR); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom seeks a strategic partnerships leader to spearhead global BPO market entry, owning the full pursuit lifecycle from initial engagement to signed partnerships. You will engage large outsourcers, negotiate, and onboard partners, then transition to field teams for ongoing management.

You will shape Zoom's CX portfolio for BPO operations, navigate multi-tenant pricing, and collaborate with CX Product, Partner Programs, and Operations to deliver scalable, ROI-focused solutions.

Qualifications

• 7+ years in business development, strategic partnerships, or channel sales within CCaaS/UCaaS or contact center tech
• Proven track record closing complex partnerships with large outsourcers or MSPs
• Deep understanding of BPO operating model and how outsourcers procure platforms

Responsibilities

• Identify, pursue, and close BPO partnerships globally
• Own the full BD lifecycle from prospecting to onboarding partners
• Position Zoom CX portfolio as the platform of choice for BPO operations
• Navigate BPO partner needs including pricing, scaling, and certifications
• Collaborate cross-functionally to shape BPO offerings and ensure readiness
• Build business cases for ROI of Zoom CX in BPO environments
• Track pipeline and report progress to Channel and CX leadership
• Refine BPO program elements with Partner Programs based on field feedback

Skills

BD & partnerships

Channel sales

BPO market knowledge

C-level relationships

Executive presence

Cross-functional collaboration

Job description

Zoom seeks a strategic partnerships leader to spearhead global BPO market entry, owning the full pursuit lifecycle from initial engagement to signed partnerships. You will engage large outsourcers, negotiate, and onboard partners, then transition to field teams for ongoing management.

You will shape Zoom's CX portfolio for BPO operations, navigate multi-tenant pricing, and collaborate with CX Product, Partner Programs, and Operations to deliver scalable, ROI-focused solutions.