Global BPO Partnerships Lead

Zoom; Juneau (AK); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a senior business development leader to spearhead the company’s entry into the global BPO market. You will own the full pursuit lifecycle, from initial engagement through signed partnerships, and then hand off to the field for ongoing management.

This hunter role thrives on opening doors, navigating complex organizations, and closing strategic partnerships that reshape outsourced CX. You will partner with CX Product, Partner Programs, and Operations to tailor offerings, drive

Qualifications

• 7+ years of experience in business development, strategic partnerships, or channel sales in CCaaS/UCaaS or contact center tech.
• Proven track record closing multi-stakeholder partnerships with large outsourcers.
• Deep understanding of the BPO operating model and how outsourcers evaluate procured platforms.
• Experience with volume licensing, outcome-based pricing, multi-tenant requirements, and hybrid GTM structures.
• Strong executive presence to build C-level relationships globally.
• Familiarity with Zoom CX portfolio or equivalent platforms.
• Self-starter able to operate in a net-new market with milestones-based success.
• Excellent cross-functional collaboration across Product, Engineering, Partner Programs, and Field Sales.

Responsibilities

• Identify, pursue, and close BPO partnerships globally with large outsourcers.
• Own the full BD lifecycle from prospecting to onboarding partners.
• Position Zoom CX portfolio as platform of choice for BPO operations.
• Navigate BPO needs like flexible scaling, reporting, and pricing models.
• Collaborate to shape BPO offerings and ensure technical readiness.
• Build business cases demonstrating ROI of Zoom CX migrations or deployments.
• Forecast pipeline and report milestones to Channel and CX leadership.
• Refine BPO program elements with Partner Programs based on field feedback.

Skills

Business development

Strategic partnerships

Channel sales

BPO familiarity

Executive relationship building

Job description

Zoom is seeking a senior business development leader to spearhead the company’s entry into the global BPO market. You will own the full pursuit lifecycle, from initial engagement through signed partnerships, and then hand off to the field for ongoing management.

This hunter role thrives on opening doors, navigating complex organizations, and closing strategic partnerships that reshape outsourced CX. You will partner with CX Product, Partner Programs, and Operations to tailor offerings, drive