Global BPO Partnerships Lead (Remote)

Zoom; Boise (ID); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a senior leader to drive its entry into the global BPO market. You will own the full pursuit lifecycle—from initial engagement through signed partnerships—and hand off to the field for ongoing account management.

In this hunter role, you’ll open doors, navigate complex organizations, and close strategic partnerships that reshape outsourced CX. Expect a hybrid work model and high-impact, cross-functional collaboration.

Qualifications

• 7+ years in business development, strategic partnerships, or channel sales within CCaaS/UCaaS or contact center tech.
• Proven track record of sourcing and closing complex partnerships with large outsourcers or MSP ecosystems.
• Deep understanding of BPO operating models, procurement, and deployment at scale across geographies.
• Experience negotiating volume licensing, outcome-based pricing, and multi-tenant / hybrid GTM structures.
• Strong executive presence with ability to engage C-level leaders at global BPOs.

Responsibilities

• Identify, pursue, and close BPO partnerships globally with the largest outsourcers.
• Own the full business development lifecycle from discovery to signed partnership.
• Position Zoom CX portfolio as the platform of choice for BPO ops with scalable and AI capabilities.
• Navigate BPO-specific needs including flexible scaling, reporting, and hybrid GTM motions.
• Collaborate cross-functionally to shape BPO offerings and drive partner onboarding.
• Build compelling business cases for senior BPO leadership showing ROI of Zoom CX adoption.
• Track pipeline, forecast progress, and report milestones to Channel and CX leadership.
• Refine BPO program elements with Partner Programs and field feedback.

Skills

Business development

Strategic partnerships

Channel sales

CCaaS / UCaaS

Executive relationship building

Job description

Zoom is seeking a senior leader to drive its entry into the global BPO market. You will own the full pursuit lifecycle—from initial engagement through signed partnerships—and hand off to the field for ongoing account management.

In this hunter role, you’ll open doors, navigate complex organizations, and close strategic partnerships that reshape outsourced CX. Expect a hybrid work model and high-impact, cross-functional collaboration.