Remote: Global BPO Partnerships Lead

Zoom; Honolulu (HI); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom seeks a seasoned business development leader to drive the company’s entry into the global BPO market. You will own the pursuit lifecycle—from initial outreach to signed partnerships—and then hand off to field teams for ongoing account management.

This hunter role rewards relationship building with global BPOs, cross-functional collaboration with CX Product, Partner Programs, and Operations, and shaping BPO-specific offerings with flexible pricing, certifications, and enablement content.

Qualifications

• 7+ years in business development, strategic partnerships, or channel sales focused on CCaaS/UCaaS.
• Proven track record closing complex multi‑stakeholder partnerships with large outsourcers.
• Deep understanding of the BPO operating model and how outsourcers procure platforms.
• Experience negotiating volume licensing and outcome‑based pricing.
• Strong C‑level relationship building with global BPOs.
• Familiarity with Zoom's CX portfolio or equivalent platforms.
• Self‑starter with no existing quota, measured on milestones.
• Excellent cross‑functional collaboration across Product, Engineering, and Field Sales.

Responsibilities

• Identify, pursue, and close BPO partnerships globally—the largest outsourcers.
• Own the full business development lifecycle from prospecting to contract signature.
• Position Zoom CX portfolio as the platform of choice for BPO operations.
• Navigate BPO needs including pricing, scalability, and certifications.
• Collaborate across CX Product, Partner Programs, and Operations on offerings.
• Build business cases showing ROI of Zoom's CX platform for executives.
• Track pipeline and report milestones to Channel and CX leadership.
• Refine BPO program elements with Partner Programs.

Skills

Business development

Strategic partnerships

Channel sales

Executive relationship development

BPO/CCaaS knowledge

Job description

Zoom seeks a seasoned business development leader to drive the company’s entry into the global BPO market. You will own the pursuit lifecycle—from initial outreach to signed partnerships—and then hand off to field teams for ongoing account management.

This hunter role rewards relationship building with global BPOs, cross-functional collaboration with CX Product, Partner Programs, and Operations, and shaping BPO-specific offerings with flexible pricing, certifications, and enablement content.